FAQ
Product
What are the advantages of Runhood’s innovative Power Station?
Compared with other integrated Power Station on the market, it has a modular design with four separate modules that are compatible with each other. DIY Consumers can customize their own Power Station for different needs and various scenarios. Moreover, the hot swappable battery technology can ensure continued up-time for appliances even during battery swaps. When swapping one of the two battery modules in the Power Station the other will keep providing power to a connected PC, gaming console, or even refrigerator. Anyone can enjoy twice or triple charging time, or even endless cycling time with enough battery modules.
How does this innovative Portable Power Station work?
It works like a normal power station but it has many extra DIY advantages.
What kind of electric devices can this Power Station charge?
It can charge many electric devices such as a smart phone, tablet, camera, electric blanket, mini-Fridge, etc.
What is capacity of the Power Station?
Total capacity can range from 324Wh, 648Wh, to 1296Wh and even larger capacity with additional battery modules.
How to DIY my Power Station?
You can make a MINI Power Station with capacity of 324Wh by combining the UE256 and EB324; A Super Portable Power Station with capacity of 648Wh by combining the HE600 and two EB324, etc.
Is it easy to recharge this Power Station?
Yes!There are as many as 4 ways to recharge: through HE600 or UE256 with Adapter, USB with type C, Car Charger, and solar panel. You can recharge it wherever and whenever.
How do I recharge the Power Station with Seri 100W?
There will be two recharging types:
For Single Seri 100W: pull out the rear DC port of the Solar Seri 100 and connect the DC connector of the charging cable to the input port of Runhood’s Portable Power Station.
For two Seri 100Ws: prepare a special Y type solar charging cable of Runhood, and connect two Seri 100Ws in parallel with Y type solar charging cable; then connect the DC connector of two Seri 100Ws in parallel connection to the input port of Runhood’s Portable Power Station.
Does Runhood’s Power Station have high quality standards?
Absolutely yes! As a technology-driven company our team always places quality first. All of our items have received a full range of the necessary tests referring to EMC, working environment, electrical performance, and safety. There are 6 protections including over-voltage protection, low-voltage protection, over-heat protection, over-current protection, short-circuit protection, and over-charge protection.
How do I confirm that this Power Station work in my region?
We always ship the Power Station according your local power standards. For example, our American customers will will receive the standard 110V, 60Hz.
Can I take this power station with me during my flight?
No, it is forbidden.
How do I store my Power Stations?
Charge the battery to a minimum of 60% of its full capacity and store them in dry environment at 0℃-40℃. It is recommended to charge and discharge the battery once every three months.
Is the solar panel Seri 100W waterproof?
Yes, its waterproofing level is IP55 which is anti normal splashing. However, pleasekeep it dry daily to achieve longer life.
Shipping & Return
I purchased two RUNHOOD items, why did I only receive one?
Your purchase order (including purchases on Solar Generator Bundles) may be shipped separately if the order contains more than one item. This shipping rule is also applicable for Amazon orders.
My order shows that it was delivered but I did not receive it, where can I find my delivery?
If the tracking information shows that your package has been delivered, but you cannot find it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend that you inspect your home and ask your neighbors if they may have received it for you.
Why is my package still pending?
Sorry about this. If your package has been pending for 5 days, it may be that the package has been lost or delayed. Please do not hesitate to contact us via Amazon orservice@runhoodpower.comwe'll help you solve the issue.
Where is my package?
Amazon Orders: You can log into your account on Amazon.com or the Amazon Mobile Shopping app to find the tracking number. Track it on the FedEx site, or contact us via Amazon.
Runhood.com Orders: You can review your email confirmation with your tracking number and track it on the FedEx site. If you didn't receive this email, check your spam or junk email folders or contact us by email at service@runhoodpower.com. You can also view the tracking numbers once your order has shipped by logging into your customer account.
Where could I get the return labels if I want to return the units?
If you want to return the units, please contact us via Amazon or service@runhoodpower.com.
We'll provide the pre-paid return label (covering the shipping fee) for you.
How do I process a return and refund?
As part of our merchandise return process, we will need some info to process your return and replacement.
Order number:
Shipping address and phone number:
Please feel free to contact us via service@runhoodpower.com or Amazon. We will provide the after-sale service for you within 24 hours.
Warranty & After Service
What kind of after-sale service can I enjoy?
30-days money back guarantee and lifelong technical support, etc.
What is the warranty time period?
24 months dated from the purchasing date.
How should I do if there is quality problem?
Please contact RUNHOOD team viaservice@runhoodpower.comand we will replyyou within 24 hours.
How to activate the warranty rights?
Firstly, create your account athttps://www.runhoodpower.com. Secondly, send the serial number of your item toservice@runhoodpower.com.